Doggie Diva Pet Sitter

Policy , Service and Rates

1.    Mid-day visit of approximately 30 minutes for one or two dogs consisting of a “let-out” and/or brief on-leash walk, All poop is scooped during walks - it's considerate, a treat client provides, refreshed water and play, attention & affection for client’s dogs. The rate for this service is $13.50 per visit during normal business hours.
2.    Mid-day visit of at least 45 minutes, guaranteed for one or two dogs, consisting of a “let-out” and/or on-leash walk, All poop is scooped during walks - it's considerate, a treat client provides or authorizes, refreshed water and play, attention & affection for client’s dogs.   The rate for this service is $16.00 per visit during normal business hours.  We do offer 1 hour visits/walks for $18.00 per visit.
3.    Any visit requested before 8:00AM,   will be considered an “After Hours Visit” and will be charged at a rate of $21.00 per visit.
4.    Any visit requested between the hours of 8:45 PM and 6:00 AM will be considered an “Extended Hours Visit” and will be charged at a rate of $30.00 per visit (30 minute visit).

5. We DO NOT Charge extra for Holidays

POLICIES

1.    Normal business hours for Doggie Diva Pet Sitter are from 8:00 AM until 9:00 PM.
2.    For calendar year , dates that are designated as “Holiday” will be:NONE. Doggie Diva Pet Sitter will be open for service on these dates at per-visit rates described in item #3 under "SERVICES & RATES" above.
3.    Doggie Diva Pet Sitter considers itself “open for business” on all other Federal Holidays, unless otherwise notified. If a Federal Holiday falls on a day of the week our client’s pet(s) is normally scheduled for a visit and our client will be home, it is our client’s responsibility to notify Doggie Diva Pet Sitter and cancel the scheduled visit. The normal cancellation policy (item #6 under “Policies” below) applies.
4.     We will make every reasonable effort to honor any request for a specific “visit time window”, but be advised that we cannot guarantee a specific time or time window each day. Our very first priority every day is the safety of our client’s pet(s), and events may arise in fulfilling that priority that could alter the schedule on any particular day. In the event of significant alteration of schedule, we will exercise our “back-up” system.
5.    Once our client has selected our client’s preferred service plan (15 minute visit/30 minute visit), a change from the 15-minute visit to the 30-minute guaranteed visit can only be accomplished if space is available.
6.    If, for any reason on a day Doggie Diva Pet Sitter is scheduled to visit, our client determines he/she will not need Doggie Diva Pet Sitter to make that visit, simply telephone before they knock on our client’s door and there will be no charge for the visit. If Doggie Diva Pet Sitter arrives at our client’s door and knocks; the visit will be charged at the minimum regular rate (or $21.00 for “After Hours”, and $30.00 for “Extended Hours”).
7.    Doggie Diva Pet Sitter will make every reasonable effort to visit our client’s pet(s) even in inclement weather. If our respective 4-wheel-drive vehicles fail to negotiate road conditions, or all roads between Doggie Diva Pet Sitter and our client’s pet(s) are closed, we will notify our client immediately.
8.    If client uses other in-home services (i.e. cleaning service), it will be the client's responsibility to insure that those other services are aware that Doggie Diva Pet Sitter will be accessing your home to visit and/or walk your dog(s). We have had the experience of other in-home services refusing to allow us free access to our client's home because they did not know we were authorized to enter the house. For the sake of safety, Doggie Diva Pet Sitter will never enter the client's home when anyone in the house, whether family or employee of the client, opposes our entry. We will attempt to notify our client of the problem immediately, wait approximately 10 minutes for resolution, and then go on to our next appointment. Doggie Diva Pet Sitter will charge, at minimum, our basic service rate of $13.50 (depending on the amount of time taken to resolve the matter, and whether the service is during normal or after hours).
9.    In the event that Doggie Diva Pet Sitter determines that our client’s pet requires immediate medical attention, we will make every reasonable effort to contact our client at every emergency contact telephone number our client has supplied to us. If we are unable to contact our client, we will attempt to transport our client’s pet(s) to the veterinarian our client has specified on a veterinary release form. Failing that, we will attempt to transport our client’s pet(s) to a veterinarian of our choosing. Doggie Diva Pet Sitter will not be responsible for any medical charges incurred for our client’s pet(s).
10.    Doggie Diva Pet Sitter  will only permit our client’s pet(s) to be off-leash outdoors in our client’s physically fenced yard. If our client’s yard is enclosed by an “electronic fence”, we will only take our client’s dog(s) outside on-leash. We do not take any dog to “off-leash dog parks”.
11.     Doggie Diva Pet Sitter  will not enter the yard or home of a dog that is showing signs of aggression. If we arrive at our client’s home and our client’s dog is behaving aggressively, we will notify our client immediately of the situation and our inability to serve our client’s dog.
12.    Our bank currently charges us $6.00 for each check we have deposited that is returned for insufficient funds. Doggie Diva Pet Sitter , in turn, will recover that loss by adding a returned check charge of $6.00 to your account and your account will be a cash only or money order account.
13.    There is no minimum term of service on this Service Agreement between Doggie Diva Pet Sitter  and our clients. Either party may cancel this Service Agreement at any time without prior notice. Cancellation of this agreement must be in writing and signed by the signer of this agreement. House keys will be returned, and any overpayments refunded, to the signer of the cancellation of service notice. Unpaid balances must be paid when house keys are returned.
14.    The second priority ofDoggie Diva Pet Sitter , behind the safety and well being of your pet(s), is the security of your home. We pledge to safeguard your key(s) and security information while in our possession, and will not associate your key(s) or security data with any information that links them with you or your home. Your key(s) is kept on our person while making visits, and kept under lock and key otherwise.
19.    Services, Rates, and Policies may be subject to change without notice.
20. Doggie Diva Pet Sitter  reserves the right to refuse service to anyone for any reason.